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Privacy Policy

Last modified: 10/14/2013

BigTrain.com is the official Website of Big Train, Inc., makers of extraordinary beverage mixes.

Big Train, Inc. ("Big Train") maintains this Bigtrain.com website (“Site”) for the purpose of your use, including information gathering, shopping for items sold on the Site, online ordering and shipping, and communication. Please browse and enjoy the Site. This Site contains many of the valuable trademarks, names, titles, logos, images, designs, copyrights, and other proprietary materials owned and registered by Big Train, and used all across the world.

We at Big Train respect your concerns about privacy. Accordingly, we have enacted the following policies which are intended to protect your privacy and ensure that all voluntarily submitted personal information is handled in a safe and responsible manner. In particular, this policy describes the types of information we may collect from you or that you may provide when you visit the Site and our practices for collecting, using, disclosing, maintaining, and protecting that information.

Before you access the Site, please read this Privacy Policy and our Terms of Use incorporated by this reference. If you do not want to agree to this Privacy Policy or the Terms of Use (collectively, “Policies”) do not access or use the Site. Your use of the Site is deemed to be acceptance of these Policies. Please be advised that many features of the Site are available without registration but some functionality may require registration. Please see the Terms of Use for further detail.

Our Site is not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Site.

We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Site or on or through any of its features/register on the Site, make any purchases through the Site, use any of the interactive or public comment features of this Site or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us directly via e-mail. Addresses are located in the Contact Us page.

Privacy and Security


  1. 1. Information Collected

  2. Big Train collects personally identifiable information about you—such as your name, address, telephone number or e-mail address or any other information the Site collects that is defined as personal or personally identifiable information under applicable law ("Personal Information") directly from you when you provide it to us by filling in Site registration, through postings on public areas of the Site, subscribing to features, responding to surveys, completing order forms or other forms, or through details of transactions you carry out through our Site and the fulfillment of your orders. You may be required to provide financial information before placing an order through our Site. We may also ask you for information when you enter a promotion sponsored by us, and when you report a problem with our Site. You may provide Personal Information through information you publish or display on public areas of the Site or transmit to other users of the Site (“Submissions”). In addition, we may receive Personal Information from correspondence, including e-mail addresses, if you contact us.

    We may receive information that is about you automatically as you navigate through the Site. Information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies. As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including: details of your visits to our Site, including traffic data, and other communication data and the resources that you access and use on the Site, Information about your computer and internet connection, including your IP address, operating system and browser type.

    We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Site and to deliver a better and more personalized service, including by enabling us to (i) estimate our audience size and usage patterns; (ii) store information about your preferences, allowing us to customize our Site according to your individual interests; (iii) speed up your searches; (iv) recognize you when you return to our Site.

    The technologies we use for this automatic data collection may include:

    Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site.

    Flash Cookies. Certain features of our Site may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Site. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies.

    Web Beacons. Pages of our the Site and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Big Train, for example, to count users who have visited those pages or opened an e-mail and for other related Site statistics (for example, recording the popularity of certain Site content and verifying system and server integrity).

    Third-party Use of Cookies and Other Tracking Technologies. Some content or applications, including advertisements, on the Site are served by third-parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Site. The information they collect may be associated with your personal information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

    We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. This policy does not apply to information collected by us offline or through any other means, including on any other website operated by Big Train or any third party (including our affiliates and subsidiaries); or any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Site.


  3. 2. Use.

  4. We use information that we collect about you or that you provide to us, including any personal information:
    • To present our Site and its contents to you.
    • To provide you with information, products or services that you request from us.
    • To fulfill any other purpose for which you provide it.
    • To provide you with notices about your account.
    • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
    • To notify you about Site changes or to any products or services offered or provided through it.
    • To allow you to participate in interactive features on our Site.
    • To customize, measure, and improve the Big Train services and other content and layout of the Site and application.
    • In any other way we may describe when you provide the information.
    • For any other purpose with your consent.

    For example, if you choose to make a purchase, you will be asked to provide contact information (such as your name and shipping address) and financial information (such as your credit card number and expiration date). This information is used for order fulfillment, billing and delivery purposes and to otherwise process your order. When requesting a service, if you also choose to receive updates and special offers ("newsletters") from Big Train and its promotional partners, we will use Personal Information to provide this service to you. The choice to receive Big Train newsletters is optional, and you may change your preference at any time.


  5. 3. Disclosure of Your Information

  6. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose Personal Information that we collect or you provide as described in this Privacy Policy: (i) to our subsidiaries and affiliates; (ii) to contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them; (iii) to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Big Train’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Big Train about our Site users is among the assets transferred; (iv) to fulfill the purpose for which you provide it; (v) for any other purpose disclosed by us when you provide the information; or (vi) with your consent.

    In addition, we may disclose Personal Information to third parties to market their products or services to you if you have consented to/not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.

    We may also disclose your Personal Information to comply with any court order, law, or legal process, including to respond to any government or regulatory request, and also to enforce or apply our Terms of Use, terms of sale for any products or services and other agreements, including billing and collection purposes, and if, in the discretion of Big Train, any disclosure is necessary or appropriate to protect the rights, property, or safety of Big Train, our customers or others (such as the exchange of information for purposes of fraud protection).

    We strive to provide you with choices regarding the Personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
    • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly.
    • Promotional Offers from the Big Train. If you do not wish to have your e-mail address/contact information used by Big Train to promote our own or third parties' products or services, you can opt-out by clicking the opt-out link at the bottom of e-mails sent to you or at any other time by contacting Big Train directly via e-mail. Addresses are located in the Contact Us page. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions. This opt out does not apply to information provided to the Big Train as a result of a product purchase, warranty registration, product service experience or other transactions.

    We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. We may allow other businesses to place their logo and a link on our Site if we think their business may be of interest to you. Please be aware that even though we try to choose partners who may adhere to similar privacy standards and practices, we cannot control their use of cookies in relation to these links. We encourage you to be aware when you leave our Site and to read the privacy policies of all the sites you visit.

    We do not sell or rent your Personal Information to third parties for their marketing purposes without your explicit consent.


  7. 4. Access to Personal Information

  8. Our goal is to provide our customers with the best service possible. To do this, we need to make sure that our information is accurate, current, and reliable for its intended use. If your Personal Information changes or if you no longer wish to receive our newsletters or other services or to withdraw consent to any use or disclosure, you may correct, amend, or delete your account information at any time. As we continue to globalize our Web services, we hope to provide online access capabilities to all of our users. At present, corrections, amendments, and deletions should be handled by contacting Big Train directly via e-mail. Addresses are located in the Contact Us page. Please be aware that if you delete your user contributions from the Site, copies of your Submissions (as defined in the Terms of Use) may remain viewable in cached and archived pages, or might have been copied or stored by other Site users.

    California Civil code Section 1798.3 permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us by submitting a note using the Contact Us page.


  9. 5. Security

  10. Big Train takes every precaution to protect our customers' information. We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. Personal information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Site like message boards. The information you share in public areas may be viewed by any user of the Site.



    Our systems are tested daily by McAfee, the leaders in Internet Security.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your Personal Information transmitted to our Site. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.


  11. 6. Changes to Our Privacy Policy

  12. As we continue to develop our Site and take advantage of technologies to improve the services we provide, our policies will continue to evolve in order to maintain the same standards of privacy protection. This policy may change from time to. Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.


  13. 7. Questions

  14. Questions regarding our privacy policy, enforcement procedures, or security measures can be answered at any time by contacting Customer Service. Contact details are available on the Contact Us page.

    For more information about Big Train®, please call 800 BIG TRAIN (800-244-8724).

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